Technical Help

Colleagues,

KUIT has formed a new Technical Support Center (TSC) for the School of Engineering. Even though we are still in transition, which includes completing a full technology assessment, one thing is clear—we will now have one locally based team to support the entire School. R/T will no longer be the EECS Help Ticketing System for EECS. Starting immediately, there is one number and one email for all IT support at the School of Engineering. No matter what the issue—classroom, general computer lab, or workstation—you can call the department hotline, 785-864-8300, email EngrTSC@ku.edu, or you can find the link to fill out a short web form on the Engineering TSC page, which will automatically generate a service ticket and be sent on to our support team.

Here is a complete list of options for requesting technology support:

• Create a ticket by sending an email to EngrTSC@ku.edu.
• Call 785-864-8300. This is a hotline and will ring all support phones.
• Create a ticket, by visiting the Engineering TSC page, clicking the Create a Help Ticket button, and completing the service request form.
• As always, you can stop by our Tech Support Center office at 1132 Learned Hall.

We appreciate your patience as we finalize the details of our new support model in the coming weeks.

Thank you,

KUIT.